First, upload your data to your FTP and then email addressfinder@blackbaud.com including your organizations CPC NCOA Terms of Use ID (see below note).

Effective January 1, 2016, Canada Post is revising the terms of use of NCOA data.  This change will require you to register online in order to obtain a CPC NCOA Terms of Use ID.  Once the registration is complete, your organization will be assigned an ID number that will be used when submitting  jobs  for processing.  ID numbers will be valid for 12 months and you must re-accept the Terms of Use before its expiration to avoid service interruptions. 
 
You can access this number by going to: canadapost.ca/moverdata.  Once you receive your ID number you will be required to include the ID number each time you submit files to Blackbaud for processing.  

Steps for uploading your to your FTP:
  1. When logged into Blackbaud.com, click your name at the top of any Blackbaud web page to open your profile
  2. On the left-hand side, under My Profile, click View My Profile
  3. Under FTP, click Transfer or Retrieve a file
  4. Click Web-based Secure FTP (SFTP)
  5. In step 2, click Web-based Secure FTP
  6. Enter the FTP User Name and Password located under step 2
  7. Click Login
  8. Click Upload Files
  9. For File 1, click Choose File
  10. Select the CSV file you exported from eTapestry
  11. Click Open
  12. Click Upload