Ensure you have FireFTP set with the settings below.
  1. Select Tools > Web Developer > FireFTP.
  2. In FireFTP, select Create an Account from the Menu.
  3. On the Main tab, enter an account name (i.e., Blackbaud).
  4. Enter the host name ftp1.blackbaud.com.
  5. Enter the FTP user name and password.
  6. On the Connection tab, mark the checkbox for Passive Mode.
  7. Select the SFTP Security setting.
  8. On the Advanced tab, enter the host name of ftp1.blackbaud.com.
  9. Click OK.
  10. Click Connect next to the account name.
You are now able to connect to the ftp1.blackbaud.com server.

Note: You cannot use the QuickConnect option.