To confirm the NetCommunity user account is linked to The Education Edge, this can be checked either one of two ways:
Inside of The Education Edge, open up the users record and locate the User ID/Password fields under the Bio 1 or Bio 2 tabs. If they are grayed out then the user is linked to a NetCommunity account.
Inside of NetCommunity, navigate to Users and Security -> Users.
Locate the desired user and click on the pencil icon to edit the account.
Scroll to the bottom of the account and check to see if there is a section for an Education Edge Link. If a link exists, verify that the NetCommunity account is linked with the correct record.
Note: Verify also that the information on the form will display for this record type. If only Individual Specific information is on the form and the user is a Faculty or Student, it will not display as well.