You may consider locating the associated record within the Raiser's Edge and reaching out to the donor. The email notification will include a copy of the original email, so review it for identifying information. Consider contacting the donor / registrant at a different email, by phone, or by mail. Reissue the confirmation if needed and update/remove the incorrect email address from your records.
If the donor requests the Acknowledgement Email Be Re-Sent
Note: An acknowledgement email cannot be resent to a different email address through NetCommunity.
For more information on notifications for failed emails:
- Review the following about setting these up for acknowledgement emails and other emails in Blackbaud NetCommunity
- How to set up email failure (bounce) notifications for donation email acknowledgements