In the failed records grid of the add users utlity, there is a button that says Update Education Edge record. You can click Update Education Edge Record to open the Update Education Edge Record screen and enter a different user name and password.
  1. Mark Process checkbox for record that the username and password need to be changed for.
  2. Click Update Education Edge record button.
  3. Enter new User ID and Password for the record.
    • Note: The record can also be opened from this window, by clicking the Open button
  4. Click OK button.  
  5. The new user name and password appear in the New User ID and New Password columns.
  6. Click Process button.
The user account will be created in NetCommunity with the new User ID and Password entered in with a link to The Education Edge record.