If screen resolution is set to larger displays (zooming in) or lower screen resolution settings, then this can "bump" the email field from The Giving Score data submission prompt.
  1. Submit The Giving Score data from a different workstation where the email field is visible. Enter the user's email address as normal to receive notification when the update is ready for download into The Raiser's Edge. The update process can be completed as normal from the affected workstation.
     
  2. Adjust the workstation's screen resolution and display.  (This will affect all programs on the workstation including The Raiser's Edge.)