Sometimes you might get a donation confirmation email but can’t find an account with the same name as the one on the confirmation page. This can happen sometimes because the DIY or Cart page does a duplicate check on existing accounts. The duplicate check uses 3 keys (name, address, and email) and tries to match at least 2 of the 3 to existing accounts before the database creates a new account. If the Address and Email are correct on another account, the database will place the transaction in that account, even if the name is different. Below is a query you can use to help find “missing” or “lost” transactions.