Error: The feature you are trying to use is on a network resource that is unavailable - when launching a Hosted application

After clicking on the icon to start a Hosted program, you may receive the following message:

The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package [XXXXX] in the box below.

This message means that Citrix Receiver has a missing or corrupt file and is trying to repair itself.

Article Number: 66352

Products:

Education_Edge_EE
FIMS_FIMS
Financial_Edge_FE
Raiser_s_Edge_RE

Download the latest version of Citrix Receiver.
Once the download completes, run the installer and follow the prompts to install Citrix Receiver.
When prompted to "Enter a work email or server address", click Finish or Cancel.
Log into Blackbaud Hosting Services and click the icon to start your program.

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