Error: There was an error loading a transaction into the grid (Luminate Constituent ID: [xxxxx])

When trying to create and process a new constituent in the Luminate Online Marketing Plugin the following error is received:Error: There was an error loading a transaction into the grid (Luminate Constituent ID: [xxxxx]). View the donor or gift record to troubleshoot the error. After it is resolved, contact your system Administrator to requeue the transaction.

The error reported is:
General ODBC Error: [Microsoft][ODBC SQL Server Driver][DBNETLIB] ConnectionRead (rev()). Native error: 10054
[Microsoft][ODBC SQL Server Driver][DBNETLIB] General network error. Check your network documentation. Native error:11

Would you like to delete this transaction?

This error and variations of this error can occur if merging, editing, or deleting occurs in Raiser's Edge or Luminate Online while transactions are still pending processing on the RELO plugin. Click the Yes option to remove the affected record from the RELO plugin and continue working.

If the constituent was incorrectly deleted in The Raiser's Edge, causing it to be (Removed) in Luminate Online (i.e., there are no other Active records for the donor):

  1. Follow this solution on how to reactive constituents in Luminate Online
  2. Reach out to Luminate Online support for assistance with this task, which usually takes 24 hours for the record to be reinstated

As always, please ensure you are working in the latest versions of the integration. Download and install the latest version and patch, if applicable. 



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