The Raiser’s Edge hangs when opening seating from an event record

The size of a Seating chart’s participant list correlates to the time it takes to open. The Raiser’s Edge may hang depending on the size of the participant list is within a Seating chart.

If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

Steps to Duplicate

  1. Click Record>Events
  2. Search for an event
  3. Open the event record
  4. Click Seating
  5. The Raiser's Edge hangs

Environment

 Raiser's Edge
 7.93
 Version 7.93.5782, patch 5

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