Error: Cannot open a database created with a previous version of your application when running a mail merge

When attempting to run a Mail Merge, users receive this error: Cannot open a database created with a previous version of your application when running a mail merge. 

This may occur if Microsoft Lync has been installed recently on the workstation, or on new machines.

Article Number: 66486

Products:

  • Admissions_Office
  • Registrar_s_Office
  • Financial_Edge_FE
  • Raiser_s_Edge_RE
  • Student_Billing
Follow the steps below in order until the issue is resolved:
  1. If this is a new machine, open Microsoft Access. This will initialize the program.
  2. Open The Raiser's Edge 7, The Education Edge, or The Financial Edge to run the merge again
  3. If the error persists, perform a Repair to Office.  Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
  4. Update/Repair The Raiser's Edge, The Education Edge, or The Financial Edge

Environment

 7.93.5782 Patch 4

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