Error: Luminate Online responded with the following error: Request not allowed from source IP address 'XXXX' - when processing or merging constituents

When attempting to process constituents in the Luminate Online plug in or to merge constituents in The Raiser's Edge the following error may occur:

Error: Luminate Online responded with the following error: Request not allowed from source IP address 'xxx'. Please contact your system administrator.

This error can occur when the IP address has not been added to the White List.

In Luminate Online Marketing follow these steps:

1. Select Setup > Site Options
2. Click on the ‘Open API Configuration’ tab.
3. Select ‘Edit Server API Configuration’
4. Enter the noted IP address in the ‘Add a new IP Range’. Then select Add New IP Range to list.
5. Click Save.
6. Click Finish

*Note: The username and password is also found on this screen.  Make sure these credentials match what is displayed in the Options screen within the Luminate Online Marketing plug-in in The Raiser's Edge.
 

Environment

 1.1.7

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