When issuing a refund to a constituent's credit card or ACH bank account, how long will it take for the funds to show in their account?
Blackbaud issues the merchant settlement for a refund within 24 hours of the refunded transaction. Depending on the issuing bank or credit card company, it can take an average of 1-7 business days for these funds to show in their account, based on the issuer's settlement process. Credit card accounts typically take longer to display refunded transactions than debit card accounts. If a cardholder does not know their card issuer's policy on publishing credits to their account, they should call the number on the back of their card.