Cannot find order to refund

In Sales > Refunds, I cannot find my order to issue a refund.  In addition, there is no refund order button on my order.

In the refund screen, I only see some of my tickets to refund, but not all of my tickets to refund.  

After an item is partially refunded, no further refunds can be issued to that item.

I partially refunded an order and need to refund the full amount.
Currently, Altru only allows one refund per item. If you'd like to see this feature added to Altru in the future, please vote for our Altru Community Idea: https://altru.ideas.aha.io/ideas/ALTRU-I-789

Alternate solution: Issue the full refund through the credit card processor, such as BBMS or Cybersource.  

Environment

 3.14

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