Constituent duplicate merge process does not complete

 When running the constituent duplicate merge process, the process does not complete. After running for five hours are more, the status message reads Process terminated unexpectedly.

This issue has been resolved. If you experience this error, try to run the Full Duplicate Search (Go to Constituents > Duplicates > Full Duplicate Search > Click Start Process), then run the Constituent Merge process (go to Constituents > Duplicates > Select Constituent Merge > Click on the affected process > Click Start Process.)

If this issue still occurs for you after trying the steps above, please chat with support to provide the exact steps that were taken.


Steps to Duplicate

  1. Go to Constituents
  2. Under Maintenance, select Duplicates.
  3. Select Constituent merge.
  4. Under Merge Processes, select the affected process.
  5. Click Start process and see that the process does not complete.  After running multiple hours, you may receive the status message: Process terminated unexpectedly.


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