Note: if your site is not hosted by Blackbaud, Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.

Before getting an SSL certificate for your new domain, you must first have registered and own that domain.  Please contact your DNS provider (GoDaddy, Network Solutions, Namecheap, etc...) and register your new domain. 

When creating the new domain or subdomain, the following must be configured:
  1. The WhoIs information must reflect the legal name of your organization.  For example, Blackbaud's legal name is "Blackbaud, Inc."
  2. All contact information must lead back to email accounts in your organization which are regularly monitored and may not be accounts opened with free providers such as Hotmail, Gmail or Yahoo.
  3. Any variants of the domain name must be included in the DNS record (Such as 'www' or other such domain names [example:,])
  4. You must have the following email addresses available in your domain and the mailbox associated with each account must be monitored for incoming mail:
After provisioning the new domain or subdomain with your DNS provider, please contact Blackbaud Support

When contacting us, please reference this knowledge base article and have the following information at hand:
  • The new domain you are getting the SSL certificate for.  
  • Full, legally registered name of your organization
  • Main Corporate Phone Number
  • Corporate Street Address
  • The full name of the city or locality where your org is located (No abbreviations)
  • The two-letter country code where your organization is located (For example, United States would be US)
  • The name & contact information of your Site Administrator or Organizational Contact.  (This is the primary contact who will be asked to assist in resolution of any questions related to your SSL Certificate.  He or she should be a full time employee of your organization.)
Please be advised that this procedure can take up to 12 business days to complete.