1. If gifts are missing, ensure no Filters are applied in the Gifts and Registrations plug in to prevent some gifts from showing up. Check the top tool bar - if Filters is bolded, click Filters > Reset to show all gifts in the plug in again.
  2. Check in Queue Problem Management in Luminate Online Marketing for errors. Go to Data Management > Luminate Management > Queue Problem Management.
  3. If errors are listed in Queue Problem Management, click on each error and choose to Rebuild All – this sends the same data message through to The Raiser’s Edge again.
For additional troubleshooting steps, please be certain to walk through all steps in the following solution: Information is not synching between The Raiser's Edge and Luminate Online (BB746741)