Unresolved online sponsorship purchases ‘Complete’ and ‘Delete’ buttons are not working

Constituent signed up for a sponsorship on the BBIS website and made the payment but for some reason the sponsorship record was not created in the CRM. Within the Sponsorship Purchase Functionality in the Sponsorship Functional Area which deals with “Unresolved online sponsorship purchases”, Complete and Delete buttons are also grayed out.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 2.94.1524.88
 2.94.1524, patch 101 ; 3.0.516, Service Pack 9

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