The Raiser’s Edge creates a Windows profile specific registry key that deals with user preferences within the program. To resolve the issue, delete this registry key and it will be recreated the next time the user launches The Raiser’s Edge.
Note: The user will lose things like recently accessed records and font preferences.
- Log into Windows as the user that is experiencing the problem
- Back up the registry
- Click Start > Run > type regedit > press Enter
- Delete the registry key HKEY_CURRENT_USER\Software\Blackbaud\
(This is safe to delete, but you may rename it if you prefer.)
- Log back into The Raiser's Edge as the affected user to see if Query features are returned. If this does not resolve the issue, please recreate the affected user’s Windows profile.