- Go to the constituent's "Transaction" tab.
- Click on "Refund".
- Check "Refund the full $xx.xx transaction" or in the "Refund Amount" column put in the partial amount of the refund was partial
- Select "No, the donor has already been reimbursed or will be reimbursed offline. Just record the refund in the Convio database."
- Click on the "Submit" button.
- Click the "Confirm" button.
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