1. Go to the constituent's "Transaction" tab.
  2. Click on "Refund".
  3. Check "Refund the full $xx.xx transaction" or in the "Refund Amount" column put in the partial amount of the refund was partial
  4. Select "No, the donor has already been reimbursed or will be reimbursed offline. Just record the refund in the Convio database."
  5. Click on the "Submit" button.
  6. Click the "Confirm" button.