BBIS\ Unable to Download Sponsorship Attachments

When trying to download a sponsorship attachment the following runtime error is received:
 
Event code: 3005
 
Event message: An unhandled exception has occurred.
 
Event time: 11/15/2013 11:20:50 AM
 
Event time (UTC): 11/15/2013 4:20:50 PM
 
Event ID: 1709497cc3ee451f89af0bbf4d1624fd
 
Event sequence: 15018
 
Event occurrence: 2
 
Event detail code: 0
 
 
 
Application information:
 
    Application domain: /LM/W3SVC/41565/ROOT-1-130289338198052755
 
    Trust level: Full
 
    Application Virtual Path: /
 
    Application Path: c:\sites\41565\Build3.0.516.14\NetCommunity
    Machine name: D2PBBISNC001
 
 
 
Process information:
 
    Process ID: 45808
 
    Process name: w3wp.exe
 
    Account name: BLACKBAUDHOST\BBNCAppPool41565
 
 
 
Exception information:
 
    Exception type: WebException
 
    Exception message: The remote server returned an error: (401) Unauthorized.
   at System.Net.HttpWebRequest.GetResponse()
   at Blackbaud.AppFx.Sponsorship.ContentManagement.StatusDisplay.AttachmentsGridView_SelectedIndexChanged(Object sender, EventArgs e)
   at System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
 
 
 
Request information:
 
    Request URL: https://www.worldhope.org:443/my-sponsorships
 
    Request path: /my-sponsorships
 
    User host address: 10.4.40.14
 
    User: Leeann.Little
 
    Is authenticated: True
 
    Authentication Type: Forms
 
    Thread account name: BLACKBAUDHOST\BBNCAppPool41565
 
 
 
Thread information:
 
    Thread ID: 37
 
    Thread account name: BLACKBAUDHOST\BBNCAppPool41565
 
    Is impersonating: False
 
    Stack trace:    at System.Net.HttpWebRequest.GetResponse()
   at Blackbaud.AppFx.Sponsorship.ContentManagement.StatusDisplay.AttachmentsGridView_SelectedIndexChanged(Object sender, EventArgs e)
   at System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
 
 
Custom event details:
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516 Patch 14
 4.0.138, patch 2 ; 3.0.516, Service Pack 10

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