In Blackbaud NetCommunity, under Email > Messages, the Copy icon can be missing for some email messages. The copy option can be missing for a message, if the template that the message used was deleted.
Once an email template has been deleted, any unsent messages that are associated with that template will also be deleted.
If the email messages have already been sent, the option to Copy is removed. This is due to the fact that the template that was used for the message has been deleted.