Error: Runtime error - when creating, editing or saving a form display part

You may have one Form Display Part that when Editing or Viewing it on a page prompts a runtime error.

Alternatively, creating a new form display part may prompt a runtime error, most notably when NetCommunity is not hosted by Blackbaud. Editing a form display part and saving it will throw a runtime error as well.

You may see this error in the Error Logs:

175962 System.Web.HttpUnhandledException Exception of type 'System.Web.HttpUnhandledException' was thrown.    at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) 2014-02-13 15:02:18.250 2014-02-13 15:02:18.250 PSA-BBNC2K8-20 500
175961 System.NullReferenceException Object reference not set to an instance of an object.    at Blackbaud.Web.Content.Portal.HelpletEditor.DataBind()
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) 2014-02-13 15:02:18.247 2014-02-13 15:02:18.247 PSA-BBNC2K8-20 NULL

If the runtime error is happening for one particular Form Display part, the part will need to be recreated as a new part.

If the runtime error is happening for a) all newly created Form Display parts and all existing parts or b) happening for just some parts and you're on an older version of NetCommunity, Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

 

Environment

 6.55.526, patch 6
 6.58.806, patch 2

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