A client may wish to downgrade from Internet Explorer 11 to Internet Explorer 10 to be more compatible with Sphere, due to Internet Explorer 11's current incompatibility.
1. Go to Control Panel > Programs > Programs and features 2. Go to Windows Features and disable Internet Explorer 11 3. Then click on Display installed updates 4. Search for Internet explorer 5. Right-click on Internet Explorer 11 > Uninstall 6. Do the same with Internet Explorer 10 7. Restart your computer 8. Install IE10 here. ( http://windows.microsoft.com/en-us/internet-explorer/ie-10-worldwide-languages )