To refund a transaction in Luminate Online:
  1. Select Constituent 360  >Constituents
  2. Enter the constituent's name
  3. Click Find
  4. Click View next to the constituent's name
  5. Select the Transactions tab
  6. View the transaction that needs to be refunded
  7. Under Actions, click Refund
  8. In the Refund Transaction pop-up box, select the Refund Processing:
    • If a full refund is needed, mark the Refund the full $X transaction
    • If a partial refund is needed, enter the amount to be refunded in the Refund Amount box and click Calculate
  9. Under Refund Method, select the appropriate refund method:
    • Select "Yes, process a refund to the same credit card" to refund the money back to the credit card
    • Select "No, the donor has already been reimbursed or will be reimbursed offline" if you have processed the refund outside of Luminate Online.  This selection is also referred to as an offline refund. 
  10. Click Submit


Refunds typically process as fast as the initial charge. For credit card transactions, it can take roughly 2 to 3 business days and ACH can take up to 10 business days.