ERB Batch - Recognition credits set to zero when Transaction Currency is changed after amount

 When entering a Payment in an ERB Batch in a Currency that is different to the Base Currency of the Account System’s Currency Set the Recognitions are saved as zero if the Transaction Currency is changed after the amount is entered. This only happens in Batch, not in Add a Payment screen.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

As a work around you can ensure to select the Transaction Currency BEFORE inputting the Amount in the Batch. This will ensure that the Recognition Credits are populated when opened.

Environment

 3.0.516.24
 3.0.516, Service Pack 6

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.