Merge Letter and Label options grayed out and not available for completed acknowledgement processes on the Review Acknowledgements tab records

Users have the ability to merge letters and labels from acknowledgement process results from both the process, the process history tab, and from the Review Acknowledgements tab, but are finding that these options are grayed out in web shell in the Review Acknowledgements area.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516.2002
 3.0.516, Service Pack 4

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