Did not count initial cash

Occasionally, a ticket seller or staff member will forget to count their initial cash or will not save the count initial cash screen. If the cash drawer is submitted, this creates an overage in their drawer at the end of the day by the amount of their initial cash. This solution explains how to resolve this situation.

If the cash drawer has not yet been closed and submitted, the initial cash amount can be updated.

Can count initial cash be edited?
Can you enter your starting balance more than once?
Can you change the starting cash amount once sale have happened?
Can you change the starting cash amount once a drawer has been submitted?

Article Number: 67022

Products:

Altru_Arts_Cultural

If the cash drawer has not yet been closed and submitted:

When logged in as the user whose cash drawer starting balance was not entered, go to Sales > Count initial cash.
If you have already entered the Starting balance for this cash drawer, Altru will display the amount previously entered. Update the initial cash amount in the Starting balance field, as needed.
Click Save.

If the cash drawer has already been closed and submitted:

Go to Sales > Approve Closed Drawers.
Find the ticket seller's drawer.
Click on the green downward arrows next to the drawer, and click Edit.
Subtract the amount of initial cash from the closed drawer. For example, if the total cash in the drawer is $500, but $100 was initial cash, change the cash total to $400.
Click Save.

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