Did not count initial cash

Occasionally, a ticket seller or staff member will forget to count their initial cash or will not save the count initial cash screen. This creates an overage in their drawer at the end of the day by the amount of their initial cash. This solution explains how to resolve this situation.

Can you change the starting cash amount once a drawer has been submitted?

Article Number: 67022

Products:

Altru_Arts_Cultural

Go to Sales > Approve Closed Drawers.
Find the ticket seller's drawer.
Click on the green downward arrows next to the drawer, and click Edit.
Subtract the amount of initial cash from the closed drawer. For example, if the total cash in the drawer is $500, but $100 was initial cash, change the cash total to $400.
Click Save.

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Did not count initial cash

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