- Go to Sales > Unresolved Online Sales Order.
- Open the Order.
- Click on View Unresolved Online Order Error. See error: an error occurred while building an item in the cart.
- Highlight the item and delete it out of the cart.
- Note: It is very important that you do not click and delete the credit card charge from the cart. If we do this, the card will be refunded. We can identify the line containing the charge as it will contain the following information: Credit Card Type: Last 4 digits of card - 6 Digit Authorization Code.
- Go to the Create Order tab and add the same event item back into the cart, but with the correct price type or membership details.
- Click Complete to finish the order.
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