- Go to Sales > Unresolved Online Sales Order.
- Open the Order.
- Click on View Unresolved Online Order Error. See error: an error occurred while building an item in the cart.
- Highlight the item and delete it out of the cart.
- Go to the Create Order tab and add the same event item back into the cart, but with the correct price type.
- Click Complete to finish the order.
Connect and collaborate with fellow Blackbaud users.