My accounting department is having problems reconciling batches to the funds showing up in our bank.
When accountants are talking about batches, they are usually referring to settlement batches. Settlement batch data is generally not created by Luminate Online but rather by the gateway account, merchant account, merchant bank, and/or constituent's bank. That data is then passed on to us where it is recorded in Luminate Online. Most settlement data occurs within a few hours of the transaction so that the settlement batch is the same day as the donation. However, this is not always true and thus cannot be relied upon. Generally speaking we recommend doing a transaction by transaction reconciliation as opposed to a settlement batch reconciliation. Below are a few related solutions.