Global pledge write off process does not reduce recognition on pledges

When running the global pledge write off process, there is not a way to have the recognition of the pledge reduced.
From the support guide: https://www.blackbaud.com/files/support/howto/coveo/crm/RPPledgeWriteoffProcessPage.html


Warning: The Global pledge write-off process does not reduce the recognition credit amounts for the written off pledges. To reduce the recognition credit amounts for constituents, you must use a Pledge Write-off batch or write off a pledge individually.

Environment

 3.0.512

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.