Runtime error when clicking password reset email link from a Form Display part

When clicking the password reset link in an email that was generated using the "forgotten password" feature in a Form Display part, some users may experience a runtime error.

The internal details of the runtime error are as follows:

System.FormatException 
Input string was not in a correct format. 
at Microsoft.VisualBasic.CompilerServices.Conversions.ParseDouble(String Value, NumberFormatInfo NumberFormat) at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value) 

System.InvalidCastException 
Conversion from string "" to type 'Integer' is not valid. 
at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value) at Blackbaud.Web.Content.Portal.FormDisplayUserSignIn.HandleTabs() at System.EventHandler.Invoke(Object sender, EventArgs e) at Blackbaud.Web.Content.Core.ContentControl.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Blackbaud.Web.Content.Portal.BBPage.AddContent(Control ctl) at Blackbaud.Web.Content.Portal.BBPage.BuildPage() at Blackbaud.Web.Content.Portal.BBPage.Page_Load(Object sender, EventArgs e) 

System.FormatException 
Input string was not in a correct format. 
at Microsoft.VisualBasic.CompilerServices.Conversions.ParseDouble(String Value, NumberFormatInfo NumberFormat) at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value) 

System.InvalidCastException Conversion from string "" to type 'Integer' is not valid. 
at Microsoft.VisualBasic.CompilerServices.Conversions.ToInteger(String Value) at Blackbaud.Web.Content.Portal.FormDisplayUserSignIn.HandleTabs() at System.EventHandler.Invoke(Object sender, EventArgs e) at Blackbaud.Web.Content.Core.ContentControl.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Blackbaud.Web.Content.Portal.BBPage.AddContent(Control ctl) at Blackbaud.Web.Content.Portal.BBPage.BuildPage() at Blackbaud.Web.Content.Portal.BBPage.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) 

This issue has been resolved in the latest version of Blackbaud NetCommunity. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 6.53.516 patch 5
 6.58.806, patch 2

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