I have a question about when a sustaining donor's status gets switched to excessive failures. I have a specific recurring gift that hasn't been working for months but is still considered lapsed. When will it turn to excessive failures?
This depends on how your recurring gifts are configured on your site. By default, failing gifts are never canceled i.e. set to Cancelled - Excessive Failures. If you would like for gifts to be cancelled after a certain number of successive failures, contact support and we can configure that for you.