Result
|
Descriptor
| Notes |
Paid
|
Online Transaction that was successfully processed
| Generally, these transactions were submitted through the Front End of your site with a Credit Card. |
PaidToCustomer
|
Offline Transaction that was successfully processed
| Generally, this status will result from an Offline Batch Entry transaction with a Received Status. |
Reversed
| Original Transaction that was submitted by the Constituent that was reversed/refunded to the Constituent. | The Payment Status has been changed on this Record from Paid/PaidToCustomer to Reversed. |
Reversal
|
Transaction History for the submission of the reversal/refund of the original Transaction submitted by the Constituent.
| This will show in conjunction with a Reversed Payment Status transaction. The amounts displaying in parenthesis are the funds/fees that were refunded. Example Records below. |
ChargeBack
|
Transaction was charged back by the bank.
| A ChargeBack is issued when a donor disputes the donation/transaction with their credit card company. |
Example Transaction Reversal Records that will be present on a Payment Detail Report for a Single Transaction in Sphere:
Event Name |
Payment Amount |
Blackbaud Fee |
Credit Card Fee |
Net Amount |
Payment Date |
Card Type |
Card Holder |
Supporter Name |
Participant Credited |
Payment Status |
$NNNNNN.NN |
$NNNN.NN |
$NNNN.NN |
$NNNNN.NN | |||||||
[Event/Initiative Name Here] |
$1,000.00 |
$30.00 |
$26.24 |
$943.76 |
05/10/2014 12:22 |
Visa |
Blackbaud Test |
Blackbaud Test |
Blackbaud Credited |
Reversed |
[Event/Initiative Name Here] |
($1,000.00) |
($30.00) |
$26.24 |
($996.24) |
05/11/2014 8:44 |
Visa |
Blackbaud Test |
Blackbaud Test |
Blackbaud Credited |
Reversal |