To Create a new Admin in Luminate CRM follow the steps below:
 
  1. Username
  2. Setup 
  3. Manage users 
  4. Users 
  5. Create New 
  6. Fill in all required infomration 
  7. Save
 
This creates the user inside of salesforce, and gives them a Salesforce License/seat.
 
Once this is complete there is a second process to ensure the Admin has access to all of the Luminate CRM package
 
  1. Username 
  2. Setup  
  3. Installed Packages 
  4. There will be a link for Manage License next to the Luminate CRM  package 
  5. Click that link 
  6. Add the user that you just created
  7. Save
 
*Note if you are out of Luminate CRM licenses that request will need to be sent to your account manager, and if you are out of Salesforce seats you will need to reach out to Salesforce and purchase those from them. Both licenses are required for Admins to have access to Luminate CRM  functionality