DigiCert, formally known as GeoTrust, a 3rd party company that Blackbaud has a partnership with to provide SSL certificates for our hosted clients, has implemented a validation step within the SSL renewal process.  They must first verify that all of your organization's technical contact information is accurate.

Please note that this includes...
  • Verifying ownership of your domain via a WHOIS search. If privacy settings are enabled for the registrar entry, DigiCert will not be able to verify ownership of the domain. Please remove any privacy settings before authorizing the renewal with DigiCert. 
  • You will be contacted by DigiCert. Please be responsive to any contacts from DigiCert.  If you do not respond to DigiCert, your certificate cannot be renewed. 
Sixty (60) days prior to your certificate expiration, we will initiate the renewal process with DigiCertand will provide them with the designated contact information for your organization. DigiCert will contact your designated individual directly by phone and/or email to validate that your organization authorizes the renewal of your SSL Certificate
If you are the designated contact, please respond to the email DigiCert sent you. If you no longer have that email, please contact them directly at: 
DigiCert Customer Support: https://www.digicert.com/contact-us/
If we need to change our records for a current SSL renewal, please email sslcertificate@blackbaud.com. Please note that only the designated contact Blackbaud provides can validate the certificate. Once updated, the newly designated contact will receive an email from DigiCert .

To update the designated contact for future renewals seeHow to become a designated contact for SSL certificates or renewals
Note: During the renewal process, DigiCert may contact your organization twice. The first contact may be through email, and they will provide you the order number for your DigiCert certificate. You must respond to the email or call DigiCert directly to verify that the order is correct. The second contact may be to the main corporate phone number, and DigiCert will request to speak to someone who is not the operator to verify your status with the organization. This person can be anyone other than the operator.