The Luminate Online donation forms will accept donations from anywhere around the world. However, there are a few things that could block such a transaction including:
  • The donor's credit card may not make transactions in the United States. This most often happens if the issuing bank will not exchange the currency into US Dollars.
  • If your site is configured for address matching, the system may not be able to match up the non-US address properly. If a donor is receiving a decline, run a decline report (instructions here). If the decline code indicates that the problem is address verification matching (AVS), contact support and we can discuss lowering the restrictions temporarily or long term.
  • You may have to configure donation forms to include street 3 as an option. Contact support to have that field turned on.
Note that the state drop down has an option for "None" which is appropriate for many international addresses.