- The donor's credit card may not make transactions in the United States. This most often happens if the issuing bank will not exchange the currency into US Dollars.
- If your site is configured for address matching, the system may not be able to match up the non-US address properly. If a donor is receiving a decline, run a decline report (instructions here). If the decline code indicates that the problem is address verification matching (AVS), contact support and we can discuss lowering the restrictions temporarily or long term.
- You may have to configure donation forms to include street 3 as an option. Contact support to have that field turned on.
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