When this error occurs; first make sure that the user receiving the error has access to the file path on their workstation that the file is stored.

To tell what file path the Education Edge/BBSIS is trying to access in order to create the letter, use the Event Viewer.

If the user does not have access to the file on their workstation or server, then disable the User Account Control, which may be prohibiting the database from accessing key files it needs in order to access Word to print the letters.