Additional user accounts can be created in the Blackbaud Merchant Services (BBMS) web portal. These user accounts can have administrative rights or can be assigned a role with specific rights. When creating the role, you must select the appropriate rights for each task you want that user to perform. What rights are needed for a user to issue a refund within the BBMS web portal?
To issue a refund in the BBMS web portal, a user will need the following rights associated with their Role:
Search transactions (to find the desired transaction)