1. Log into the Blackbaud MobilePay app
  2. In the upper left, tap the options button (appears as three lines = )
  3. From the options menu, tap Recent Transactions
  4. Search for the transaction in question by entering either the name or the last four digits of the card in the search field
  5. Scroll to find the desired transaction and tap on its row
  6. Enter the amount of the refund. The amount defaults to the full amount of the transaction. Edit the amount if only a partial refund is needed
  7. Add an email address to send a confirmation of the refund if desired
  8. Add a note to record the reason for the refund if desired
  9. Tap Continue
  10. Confirm the refund details. Tap Refund Now to issue the refund, or tap Back in the upper left if further edits are needed