- Log into the Blackbaud MobilePay app.
- In the upper left, press the options button (appears as three lines = )
- From the options menu, press Recent Transactions
- Search for the transaction in question either by name or the last four digits of the card by entering the term in search field.
- Scroll to find the desired transaction and tap on its row.
- Enter the amount of the refund. The amount defaults to the full amount of the transaction. Edit the amount if only a partial refund is needed.
- Add an email address to send a confirmation of the refund if desired.
- Add a note to record the reason for the refund if desired.
- Press Continue.
- Confirm the refund details. Press Refund Now to issue the refund, or press Back in the upper left if further edits are needed.
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