1. Log into the Blackbaud MobilePay app.
  2. In the upper left, press the options button (appears as three lines = )
  3. From the options menu, press Recent Transactions
  4. Search for the transaction in question either by name or the last four digits of the card by entering the term in search field.
  5. Scroll to find the desired transaction and tap on its row.
  6. Enter the amount of the refund. The amount defaults to the full amount of the transaction. Edit the amount if only a partial refund is needed.
  7. Add an email address to send a confirmation of the refund if desired.
  8. Add a note to record the reason for the refund if desired.
  9. Press Continue.
  10. Confirm the refund details. Press Refund Now to issue the refund, or press Back in the upper left if further edits are needed.