- Log into the BBMS web portal at https://bbms.blackbaud.com/
- Click Transactions > Transaction Search
- Enter the details of the transaction
- Note: Mark the Mobile transactions only checkbox to pull up only MobilePay transactions.
- Click Search
- Click the ellipsis next to the transaction
- Select Resend acknowledgement
- Enter the email address for the recipient. If an email address was entered in the MobilePay app, it will populate and can be adjusted
- Update the Reply to address and Subject line if desired
- Click Send acknowledgement
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