Error: Could not download transaction with ID 653". The error was: Object reference not set to an instance of an object"

Unable to download the following two BBIS transactions 1- Donation 2- Profile update. They both are failing with the following error message: ‘Could not download transaction with ID "653". The error was: Object reference not set to an instance of an object.’  
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516.55 ; 3.0.516.34
 3.0.516, Service Pack 8 ; 3.0.516, patch 63

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