There is a current workaround to allow you to change the designations on a donation without refunding it back to the donor.
  1. Go to the donation in question
  2. Edit and remove the "ExternalID" from the record (save it in a word doc or text file, you will need it again!)
  3. Click Save
  4. The "Refund Donation" button should now be "Reverse Donation"
  5. Reverse the donation
  6. Re-apply the ExternalID back to the record (Make sure you re-apply or you will end up with duplicate donation records)
  7. Change the designation
  8. Post the gift
  9. Click Save

The donation should now be posted with the correct designation. Removing the ExternalID from the record prevents the donation from calling out to Luminate Online to process a refund.