- Go to the donation in question
- Edit and remove the "ExternalID" from the record (save it in a word doc or text file, you will need it again!)
- Click Save
- The "Refund Donation" button should now be "Reverse Donation"
- Reverse the donation
- Re-apply the ExternalID back to the record (Make sure you re-apply or you will end up with duplicate donation records)
- Change the designation
- Post the gift
- Click Save
The donation should now be posted with the correct designation. Removing the ExternalID from the record prevents the donation from calling out to Luminate Online to process a refund.