Error: Conversion from string mm/dd/yyyy to type Date is not valid - when processing pledge donations

When processing a pledge donation in the NetCommunity plugin, you receive the following error message:

Conversion from string mm/dd/yyyy to type Date is not valid
Pledge donations made with end date day higher than 12 will produce this error when processing in the NetCommunity plugin in The Raiser's Edge, typically due to a regional settings misconfiguration. For example, if the regional settings for the NetCommunity account are Canada, but the regional settings on the workstation or Citrix account are United Status, this prompts a conflict. 

To resolve this error, the regional settings on the workstation you use to access Raiser's Edge need to be verified to match the regional settings of the NetCommunity account. 
  • If you are hosted by Blackbaud and Log in with Citrix
  • If Blackbaud does not host your Raiser's Edge, you may refer to this article, which includes a few examples of how to change regional settings on a workstation. If you're not comfortable or familiar with making these changes, please contact your IT department. 
After the regional settings are updated, attempt to process the transaction again. 

Environment

 6.55.526.6

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