Error: The total amount must be equal to the sum of the amounts that are applied to commitments - when validating a Batch

Using Web Shell, when Revenue > Apply is used to apply payments, the values are saved but after validate values from application field is disappearing. When the Batch is validated the exception message shows: “The total amount must be equal to the sum of the amounts applied to commitments”.   

 

We are currently evaluating this issue and will update this article when we have more information. In the meantime, create a second installment and move the remaining balance of the pledge to the second installment.

Environment

 Blackbaud CRM
 3.0
 3.0.516.24

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