RE7 Query displays: Method not found: Int32 Blackbaud.PIA.RE7.BBInterfaces.IBBQueryServer.NewGivingScoreQuery(Blackbaud.PIA.RE7.BBInterfaces.ETopViewFilter_ModelingRecord, System.Object, Boolean) - When viewing the test config

On the test config page under the RE7 Query section, the following error is displayed: 

Method not found: 'Int32 Blackbaud.PIA.RE7.BBInterfaces.IBBQueryServer.NewGivingScoreQuery(Blackbaud.PIA.RE7.BBInterfaces.ETopViewFilter_ModelingRecord, System.Object, Boolean)'
Steps to resolve:
  1.  Go to the web server that contains the RE7 Web Service
  2. Navigate to Program Files\Blackbaud\Raisers Edge WebService
  3. Locate the web.config file and open the file in Notepad
  4. Locate the <add key="RE7ServiceUsers" ...> tag in the file
  5. Confirm the value is set to the correct Username/Password
If the error is still occuring or if you receive a runtime error when accessing Administration -> Sites and Settings. Run the patch/base installer and select the Repair/Modify option. This will assist in re-registering the necessary files with the correct RE7ServiceUsers value. 
 

Steps to Duplicate

This error may be displayed after the RE7ServiceUsers password was recently changed when upgrading/updating the RE7 Web Service.

​Once this was changed after updating the Web Service, the RE7WS failed on the test configuration page.

Additionally, even after changing the RE7ServiceUsers password, this would present a runtime error when accessing Administration -> Sites and Settings in NetCommunity. 
 

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