Users are not automatically logged out of web shell after closing the browser tab

When users are working in CRM web shell they encounter specific log out time values when the application isn't being used that automatically logs them out of the application requiring them to re-enter their credentials.  This typically occurs for users after 20-30 minutes and is determined by the values the organization has set in the web.config file.  Users are finding though that when they log into CRM and simply close the tab that the application is running under in the browser that they can come back to the browser an hour later and re-enter the application by browsing to the URL without having to re-enter their credentials.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0 patch 17
 3.0.516, Service Pack 4

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.