How to edit the Blackbaud MobilePay Email Acknowledgement Subject

An email receipt is sent to the email address entered in Blackbaud MobilePay when processing a credit card transaction. Only the subject line of this email receipt can be adjusted on a per-device basis or we can set a standard Default Receipt Subject for all devices.

Article Number: 68321

Products:

Blackbaud_Payment_Services

For all Blackbaud MobilePay users:

Log in to the BBMS Web Portal
Navigate to Account Management > General Settings
Click Edit email acknowledgement settings
Update the Default subject field
Mark the checkbox for "Always use default subjects" so this default is set for all devices with MobilePay installed
Click Save

Per Device:

On a mobile device, log in to Blackbaud MobilePay
From the upper left hand corner, select the menu button (three horizontal lines)
Select Settings
From Acknowledgement subject lines, enter an updated Payment or Refunds subject line
Tap the menu and click Payment to save changes

Note: The "Always use default subjects" checkbox, located in the BBMS Web Portal under Email acknowledgement settings, will overwrite the subject line that is selected on each device.

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