Error: Required field missing: Primary Addressee or Saluation - when processing transactions in the Blackbaud NetCommunity plug-in

You are processing transactions in the NetCommunity Plugin in The Raiser's Edge and the following error occurs:

Required field missing: Primary Addressee

This typically occurs when Primary Addressee is a required field in The Raiser's Edge, but this information is not on the contact record or was not collecting during the NetCommunity transaction.
 

Article Number: 68356

Products:

  • Blackbaud_NetCommunity_BBNC

Add default values set for Addressee or Salutation in the Plugin: 
 
  1. Navigate to The Raiser's Edge> NetCommunity plugin
  2. Click Options
  3. Select New Constituents
  4. Click Add New next to Default Set applied to all new individuals
  5. Select the Addressee/Salutations fields
  6. Enter a default field
  7. Click Save and Close
  8. Navigate back to the Plugin and process the transaction/s
Temporarily make the field not required:
  1. Log in to The Raiser's Edge
  2. Navigate to Config>Fields>Constituent
  3. Locate Primary Addressee or Primary Salutation and unmark the box for required
  4. Navigate back to the Plugin and process the transaction/s
If you are processing a gift for a Matching Donation:
  • Verify the Organization record in The Raiser's Edge has a Primary Addressee or Primary Salutation

Environment

 6.55.526.5

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