The Raiser's Edge may not be able to access a printer to generate the report either on screen (preview) or print directly to the printer itself. This can happen after The Raiser's Edge times out due to inactivity when running a large import.

Prior to large imports, review the following:
  1. Disable inactivity timeouts for non-Supervisor users.
  2. Log into The Raiser's Edge as a non-Supervisor user to run the import.
  3. Specify Bullzip as default printer in The Raiser's Edge.
  4. Proceed with the import being sure to note to generate a control report (preview) and output query of imported/updated records on Summary tab.
If you have completed an import and The Raiser's Edge is frozen, such as the status bar is on complete with no report is generating, try the following:
  1. Log into The Raiser's Edge from another workstation to verify if the import has completed (in whole or in part) by reviewing output query results or viewing records.
  2. If it has not, let the The Raiser's Edge "sit" for a while to give it chance to complete.
  3. If it appears to still be "frozen", attempt to manually end session in Citrix Client.
  4. If your session is still frozen, Click Chat with Support for further assistance.